FAQs

Have a question about sizing, care, shipping, or ordering? You’re in the right place! If you don’t see your question answered below, please email us at sara@sarajayneco.com.

Are the sweaters unisex?

Yes! All Sara Jayne & Co. sweaters have a unisex fit and may feel slightly roomier than a traditional women’s fit.

Sizing is generally true to size:

For a standard, relaxed fit, order your usual size.
For an oversized fit, size up one or two sizes.
For a more fitted look, consider sizing down one size.

Each product listing includes a size chart within the listing photos. Please review the chart before ordering, as measurements may vary slightly between apparel styles.

How should I wash my sweater?

To help keep your sweater and embroidery looking their best:

Turn the sweater inside out before washing.
Machine wash in cold water on a gentle cycle.
Do not use bleach.
Hanging or laying flat to dry is recommended.
If using a dryer, tumble dry on low heat.
Do not iron directly over the embroidery.

We have successfully tested our sweaters using a low-heat tumble-dry setting, but air-drying will provide the gentlest care.

Is there a discount for bulk orders?

Yes! Orders of 10 or more sweaters qualify for bulk-order pricing.

The 10-sweater minimum can include:

Any design
Any available color
Any size

Your order simply needs to include at least 10 sweaters in total.

Bulk orders are perfect for teams, staff, hospital units, clubs, events, friend groups, and gifts. To request a bulk order, email sara@sarajayneco.com with the designs, colors, sizes, and quantities you are interested in. We’ll create a custom invoice with the applicable discount.

Can I carry Sara Jayne & Co. products in my store?

Yes! We would love to work with brick-and-mortar boutiques and online retailers interested in carrying Sara Jayne & Co.

Please email sara@sarajayneco.com with the following information:

Your name and business name
A link to your website or social media page
Your store location, if applicable
The products or designs you are interested in carrying
Your estimated order quantity

We’ll follow up with additional wholesale information and availability.

Do you have an affiliate or ambassador program?

Yes! We offer affiliate and ambassador opportunities for people who love Sara Jayne & Co. and want to share their favorite designs with their community, friends, family, or social media audience.

Program availability and requirements may vary. To learn more, email sara@sarajayneco.com and include a little information about yourself, your audience, and where you plan to share Sara Jayne & Co. products.

Can I change or cancel my order?

We’re happy to modify or cancel an order as long as it has not yet been marked as shipped.

Because our made-to-order process may begin shortly after an order is placed, requested changes cannot be guaranteed. Please email sara@sarajayneco.com as soon as possible and include your order number.

Once an order has shipped, it can no longer be changed or canceled.

When will my order ship?

Because our apparel is made to order, processing generally takes 1–14 business days, depending on restock dates, seasonal demand, and order volume.

Processing time does not include shipping transit time. Once your order ships, you’ll receive an email containing your tracking information.

Please allow the full 14-business-day processing period before contacting us for an order update.

Do you ship internationally?

Yes, we currently ship to Canada and will expand to more countries as we grow!

International customers are responsible for any customs duties, import taxes, tariffs, or other fees charged by their country. Sara Jayne & Co. is not responsible for delays caused by customs processing.

My tracking says delivered, but I cannot find my package. What should I do?

First, we recommend:

Checking around your home, porch, garage, mailbox, and any secure delivery areas.
Asking members of your household or nearby neighbors whether they accepted the package.
Allowing one additional business day, as carriers sometimes mark packages as delivered shortly before the package arrives.
Contacting USPS or UPS with your tracking number for additional delivery information.

Packages marked as delivered by the carrier are considered delivered. Sara Jayne & Co. is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If you believe your package was lost in transit or incorrectly marked as delivered, please file a claim directly with the applicable shipping carrier.

What happens if I entered the wrong shipping address?

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error, email sara@sarajayneco.com as soon as possible. We’ll do our best to update the address, but changes cannot be guaranteed once a shipping label has been created.

If your package has already shipped, contact the shipping carrier with your tracking number to ask whether it can be rerouted.

If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for the additional cost of reshipping the order.

Do you accept returns or exchanges?

Because our apparel is made to order, we do not currently accept returns or exchanges.

Please review the product description, color options, and size chart carefully before placing your order.

If you receive an incorrect, damaged, or defective item, email sara@sarajayneco.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos so we can help make it right.